TLG#76: The "One Thing" Team Building Exercise


Issue #76

Hello friends,

Greetings from sunny Zutendaal!

I'm writing this edition from a little cabin in Belgium, where I'm enjoying some much needed time off with my family before I head to gamescom next week.

Every year I try to stick to a one-on-one-off meeting schedule, and every year I end up almost fully booked anyway, running from one meeting to the next.

I actually did manage to reserve some time this year, but I'm sure I'll slot in some last-minute catch-ups before the week is over.

Gotta love the gamescom hustle.

If you're going, see you next week!

The "One Thing" Team Building Exercise

A company is only as strong as its management team.

So how do you strengthen your management team?

How do you inspire your team to improve, and how do you keep each other accountable for making these improvements?

Try the "One Thing" exercise.

I do this exercise with all teams that adopt the Long Game Operating System.

Here's how it works.

The Exercise

This exercise comes from Patrick Lencioni's phenomenal book, The Five Dysfunctions of a Team.

The point of the exercise is to build trust, share appreciation, and invite each other to be better.

One by one, you are going to tell each other one piece of positive feedback, and one piece of critical feedback.

To kick off, ask if anyone wants to volunteer to go first. If no one steps forward, the CEO goes first.

For this person, and every other member of the team after that, do the following:

1. Ask Permission

Ask the person in the hot seat if the team has their permission to be completely open and honest.

It may seem trivial, but this really helps to keep people in an open, learning mindset.

2. Write down feedback

Have everyone write down two things for the person in the hot seat:

  • One piece of positive feedback, the most positive thing they bring to the team
  • One piece of constructive feedback: the one thing they should start or stop doing for the greater good of the team and/or company

Next, it's time to share the feedback.

Throughout this part, the person getting feedback is not allowed to defend, discuss or debate.

But they can ask clarifying questions at the end of each round of feedback.

3. Share positive feedback

Go around the table and share all the positive feedback first.

Tell them in a direct way, e.g. "The thing I admire about YOU...".

4. Share constructive feedback

Then, go around the table and share the constructive feedback, again addressing the person directly.

Do this for each person in the team.

This is already an extremely powerful exercise.

But here's how you take it over the top:

5. Commit to improving one thing

End the session by having each person on the team pick one thing from the constructive feedback, and repeat it in this format:

"In the coming year, I commit to start/stop ...."

Every quarterly review, check in to see how everyone is doing on their commitment.

Are they better, the same, or worse?

The goal is to have everyone reach "better" at next year's Annual Meeting.

And by then, you'll have plenty of new input to do the exercise again.


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Right Now

Playing - Nothing right now

I'm between games, and haven't been able to pick my next game. Should I pick up the Elden Ring DLC? Do I finally give Cyberpunk a try? I've also heard good things about Spider-Man 2? Too many good options, feel free to help me decide.

Reading - Cloud Cuckoo Land by Anthon Doerr

I've just finished this last night. A beautiful novel spanning 5 characters across hundreds of years, all linked together through an ancient greek parable.

Watching - Mob Psycho 100

I'd watched the first season way back, and just got back into it. It's a show about powerful psychic Mob, by the same creator as One Punch Man. It follows much of the standard shonen blueprint, but the main draw for me is how pretty much everyone in this show is clueless in their own, unique way.

See you in two weeks!

Martijn


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Best practices, models and frameworks that will help you run and grow a business in the videogames industry. https://www.martijnvanzwieten.com

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